Privacy Policy | Hey Pineapple

Effective date: 2026-01-01

Hey Pineapple - 嘿鳳梨 explains here how we collect, use, store, and share information when you use our iOS app and website together as one service.

1) Information we collect

Account and profile details you provide, such as name, age, photos, intro, preferences, and matching filters.
Messages and attachments you send through the product.
Device, browser, crash, and usage data that helps us operate and improve the service.
Location data only when you enable location-based features and grant permission.
Support information you share when you contact us.
On-device face detection feedback for photo quality checks. We do not store biometric templates or faceprints from that process.

2) How we use information

To register accounts, show profiles, power discover, unlock, exclusivity, and messaging features.
To keep members safer and investigate abuse, scams, fraud, blocking, and policy violations.
To maintain, debug, monitor, and improve reliability and performance.
To contact you about important account, support, or safety matters.

3) How we share information

With other members, based on what you choose to show on your profile or in conversations.
With vendors and service providers that help us host, store, secure, analyze, or support the service.
When required by law, to protect users, or to investigate abuse, fraud, or security incidents.

4) Retention and security

We keep information for as long as it is reasonably needed to operate the service, meet legal obligations, resolve disputes, and support safety. We use reasonable technical and organizational safeguards, but no system can be guaranteed to be perfectly secure.

5) Your choices

You can edit profile details inside the app or web workspace.
You can manage device permissions such as location in your device settings.
You can ask for access to or deletion of your personal information by contacting us.

6) Adults only

Hey Pineapple - 嘿鳳梨 is intended for adults only. You must be at least 18 years old, or the age of majority in your jurisdiction, to use the service.

7) Changes to this policy

We may update this policy from time to time. If we do, we will post the updated version on this page with a new effective date.

8) Scam and payment disclaimer

We are not responsible for money, transfers, gifts, or other financial losses caused by scams, fraudulent conduct, or misrepresentations by other users or third parties. Please use caution and do not send money or financial information unless you are fully comfortable doing so.

9) Contact us

If you have privacy questions or requests, please use the Contact page.